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  1. True Botanicals
  2. Product Questions

Face Oils

  • How do I apply my face oil?
  • At what point in my routine should I use Face Oil?
  • Which should I apply first, the Face Oil or Deep Repair Eye Serum?
  • Why does my new bottle of Face Oil have different color or scent than my previous one?

Mists and Toners

  • What is the brown sediment in my Toner?

Treatments and Boosters

  • Does the Chebula Active Immunity Serum replace my Pure Radiance Oil?
  • Are the Repair Nightly Treatments different formulas than the Repair Serums?
  • Can I mix the Moisture Lock with a Booster?
  • Can I use the Moisture Lock during the day?
  • How often do I use the Resurfacing Moisture Mask?
  • What is the percentage of vitamin C in your Vitamin C Booster?
See all 7 articles

Product Formulations

  • What is MADE SAFE®?
  • Do you offer an SPF?
  • Why are there Best By dates printed on some products and not others?
  • Why are some of the essential oils organic and others not?
  • Isn’t orange oil photosensitizing?
  • I’ve read that phenethyl alcohol and ethylhexylglycerin could be toxic, so why are they in your formulas?
See all 16 articles

Packaging

  • Does True Botanicals have a recycling program?

Ask Us Anything

Whether you're seeking skincare advice, need help tracking an order, or just have a quick question, the True Team is here to help—every step of the way. Email us at trueteam@truebotanicals.com

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