What should I do if my package was stolen or lost in transit? May 08, 2019 16:37 Updated Follow Please reach out to the True Team at trueteam@truebotanicals.com, and we’ll ensure you get your products ASAP. Related articles My tracking shows delivered, but my order has yet to arrive. What can I do? What are your shipping options? When will my order ship? Where do you ship? What is your return policy?