We offer a 30-day guarantee on all of our products. If you’re unhappy with a product for any reason, please feel free to initiate a return at our returns center.
- Have a return from our True Test promotion? Proceed via our returns center.
If you've ordered a Skincare Set, Kit, or Bundle, you will need to return all of the products included in the Set, Kit, or Bundle in order to receive a refund. Partial refunds or returns are not eligible for a return.
- Any products that are nearly empty, tampered and filled with other substances are not refundable.
- Items that have been damaged or lost from personal usage—dropped, stolen, spilled, mishandled, etc.—are not refundable.
- Items purchased from another retailer are not eligible for a refund. Only products from TrueBotanicals.com are eligible for a refund.
- Select Holiday Sets, Kits, and Bundles are final sale.
Please reach out to the True Team at email@example.com or call us at 1-888-416-0870 as we can help address any questions or concerns.
Please see our terms of service for additional details about our return policy.